You must log in, access “my account” and edit your personal data.
What are the customer service team's business hours?
Available hours to resolve all your questions and concerns about:
- Monday to Thursday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m.
-Friday from 9:00 a.m. to 2:00 p.m.
What do I do if I forget my purchase password?
If you forgot your password, you must access “Login” and select the “Reset password” option, or go directly to the following link https://tienda.mollendo.cl/web/reset_password , enter the email with which you registered and follow the instructions that will be sent to you by email.
How can I find the products I want to buy?
At tienda.mollendo.cl you have two quick and easy ways to find your products:
- Using the product search engine that appears highlighted with a magnifying glass.
-Go directly to the product categories.
How long does it take to ship my purchase?
Orders require a minimum of 48 hours to be processed by the external logistics operator. Period that is considered from when the payment of the order is made.
When you place your order, the days we have delivery in your commune will be displayed and you can choose the day that best suits you.