At Mollendo we are aware of the need to promote respect for Internet users, and that taking care of personal data is a fundamental part of this. In accordance with the provisions of article 19 No. 4 of the Political Constitution of the Republic of Chile; the relevant regulations of Law No. 19,628 on the Protection of Private Life; and the international regulations governing the matter, the processing of personal data carried out on the occasion of access, navigation, purchase and use of the services and products offered by Agrícola Mollendo SA (“ Mollendo ”) through our website www.mollendo.cl (“Site”), is governed by the following privacy policy (“ Privacy Policy ”).

The user expressly consents to the processing of his/her personal data, in accordance with the purposes and conditions established in this Privacy Policy.

1. Processing of personal data

The types of processing we carry out are explained below, along with the personal data, purposes and legal bases for each type of processing.

a) Management of the contractual relationship with clients

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Correctly process the purchase of a product.

· Manage the effective payment of the purchased product.

· Process the shipment of the product.

· Manage any incident related to the purchased product.

· Take appropriate action in the event of the client's failure to comply with its obligations.

· Provide customer service in order to process and respond to your queries or requests submitted.

The legal basis is the express consent of the client.

· Full name

· Identity document

· Home

· Email

· Phone number

· Bank details

· RUT[LAC(3]

b) Management of the user account on the Site

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Correctly process the creation of the user account on the Site.

· Manage any incident related to the user account.

· Provide support to the user in the process of forgetting and recovering the password.

· Enable a section so that the user can configure their personal data.

The legal basis is the express consent of the client.

· Full name

· Identity document

· Home

· Email

· Phone number

· Bank details

· RUT[LAC(4]

c) Sending commercial communications by electronic means to customers

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Send commercial, advertising and/or promotional communications to customers about Mollendo's products and other news and information.

The legal basis is the express consent of the client.

· Full name

· Email

· Phone number

· RUT

d) Customer service

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Provide a customer service in order to process and respond to your queries or requests submitted through the contact forms available on the Site.

The legal basis is the express consent of the client.

· Full name

· Email

· Phone number

· Banking Data[LAC(7]

· RUT

e) Processing requests to exercise user rights

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Comply with the legal obligation to respect the rights of users and maintain evidence of compliance with the request to exercise rights.

The legal basis is the fulfillment of a legal obligation

· Full name

· Email

· Phone number

· RUT[LAC(8]

f) Analysis of the use of the Site

For what purpose do we process your data?

On what legal basis?

What data do we collect?

· Recognize the user when he/she returns to the Site.

· Maintain security and protect the Site from malicious uses.

· Adapt the Site to the type of device used by the user.

· Adapt the Site to the personalization criteria chosen by the user and remember them.

· Analyze the most common uses of the Website, assess the effectiveness of its layers, detect the dates/times of greatest user influx and detect navigation patterns.

· Study possible improvements to the Site to optimize usability and user experience on the web and implement them.

· Display the correct content of the Site and the content requested by the user at any given time.

The legal basis is the express consent of the client.

· Type of Internet browser used

· Search engine used

· Duration of navigation on the Site

· Date and time of access to the Site

· Number of visits made

· IP address

2. Communication of Data

Personal data will not be disclosed to third parties without the express authorization of its owner, and will be used exclusively for the purposes set forth in this Privacy Policy.

Without prejudice to the foregoing, in order to provide the products and services of the Site, Mollendo may need the assistance of third-party companies that provide services to Mollendo.cl, for example, marketing services, logistics, transportation and/or delivery of products and services, payment processing, among others.

These Suppliers will carry out the processing of the data on behalf of Mollendo, acting on behalf of the latter, strictly following its instructions, adhering to the terms and purposes reported in this Privacy Policy, and adopting the appropriate security and confidentiality measures for the processing of the data and compliance with Law 19,628.

Likewise, Mollendo may always communicate users' personal data to third parties when necessary to (a) comply with a court ruling, a request from an authority, or a legal or regulatory provision, (b) detect, prevent or address illegal or suspected illegal activities and technical or security issues regarding personal data or the Website, or (c) protect against any damage to the rights, property or safety of Mollendo and its users, as required or permitted by applicable law.

In addition, Mollendo may communicate users' personal data to any country where it has facilities or activities with third parties (such as payment processors, cloud service providers or other IT services, and other companies that provide services). The countries to which personal data are transmitted may have a less comprehensive level of data protection than that of our country, which is accepted by the user who subscribes to these policies.

3. Confidentiality and Information Security

Mollendo uses administrative and technical measures necessary for the security of information, especially the personal data of users, and has all the necessary tools to protect the confidentiality of the information. Notwithstanding the foregoing, Mollendo will not assume any responsibility for cases in which its security systems are breached due to malicious attacks or the use of tools intended to fraudulently obtain the personal or sensitive data of its users.

It is the responsibility of Users to protect the confidentiality of their account access information and to restrict access to their computer or device through which they access their account on the Website.

4. Responsible

The party responsible for the personal data is Agrícola Mollendo SA, RUT 99.590.570-1, with address at Av. Los Conquistadores 1730, 6th floor, Providencia commune.

5. Cookies

A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer. By accepting said file, the file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them websites can recognize you individually and therefore provide you with the best personalized service on their website.

Mollendo uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and is then permanently deleted. The user can delete cookies at any time from their computer. However, cookies help to provide a better service on the websites; they do not give access to information about you or your computer, unless the user wishes to do so and provides it directly.

The user can accept or deny the use of cookies, and can change the settings of his/her computer to permanently decline cookies, however, most browsers accept cookies automatically and it may be possible that the user may be unable to use some of our services.

6. Third Party Links

The Site may contain links to other sites that may be of interest to you. Once directed to a third-party site, Mollendo will have no control over the site and will not be responsible for the protection of your data on third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

7. Control of your personal information

At any time you may exercise your rights established in Law 19,628, that is, your rights to information, modification, cancellation and blocking of your personal data. In the event that users make requests related to said rights, Mollendo will respond to the request as soon as possible.

To exercise your rights or request that promotions or discounts be suspended, you can send an email to sales@mollendo.cl.

Mollendo reserves the right to change the terms of this Privacy Policy at any time. In the event of substantial changes to the Privacy Policy, users will be informed of these changes through the Site and their express consent will be requested.